Guys,
I had the same problem. Follow these steps to resolve the issue:
- Start or restart the computer.
- Press the F10 key when the F10=Setup message appears on screen.
- Select the appropriate language option.
- Press the Enter key.
- Select the Advanced menu.
- Select Power-On Options .
- Set the ACPI/USB Buffers @ Top of Memory setting to Enable .
- Select File > Save Changes and Exit .
- Press the ENTER key.
- Press F10 to save the changes and exit the F10 Setup utility.
HP Support
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